Tornado Shipping & Delivery Policy

Tornado Shipping & Delivery Policy 

1. Fast, Reliable Shipping

At Tornado, we are committed to ensuring that your timepiece reaches you quickly, securely, and in excellent condition. Every order item goes through rigorous inspections and is carefully packaged prior to dispatch.

2. Order Processing

• Orders placed on business days are processed within 24hours after verification.
• Emi orders will be processed after payment confirmation from the provider: Standard confirmation duration is T+2 days.
• Tracking details will be shared via email and/or WhatsApp once the order has been dispatched.
• For Cash on Delivery (COD) orders, telephonic confirmation will be required. Orders will be shipped only after successful verification.
• All products undergo a quality check before shipment to ensure they meet our standards.

3. Shipping Methods & Delivery Times

We currently ship to all serviceable locations across India.

Note: Delivery timelines are estimates and may vary due to weather conditions, public holidays, operational constraints, or courier partner delays.

5. Order Tracking

• Once your order has been shipped, a tracking link will be shared via email and/or WhatsApp.
• If the tracking status is not updated within 48 hours of dispatch, please contact our customer support team for updates and assistance.

6. Delivery Information

• Orders are shipped from our authorized distribution centre.
• Deliveries are made only to valid residential or commercial addresses within India.
• We do not deliver to P.O. Boxes, APO, or FPO addresses.
• Customers must provide a complete and accurate shipping address along with a valid contact number.
• We Tornado, shall not be responsible for delivery delays or failures resulting from incorrect or incomplete information provided by the customer.

7. Lost, Damaged, or Tampered Packages

If your package is lost or damaged upon delivery:

• Notify us within 48 hours of receiving the shipment.
• Email us at info@tornado.store with your order number, tracking number, and photographs of the package (if applicable).
• Our support team will coordinate with the courier partner and work towards a timely resolution.

8. Order Changes & Cancellations

• Orders can be modified or cancelled before they are processed for dispatch.
• Once an order has been dispatched, it cannot be modified.

9. Questions or Assistance

For any questions regarding shipping, delivery, or order status, please contact us:

Email: info@tornado.store
Phone:+91 9249519330
Customer Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)